STOP!
Do not call Starhub hotline. They will put you on hold for at least 30mins.
Googling how to terminate your starhub fiber Broadband will lead you tk their community forums with outdated answers.
Messaging Starhub on the FB messager is worst choice of all. You will spend at least 60mins just to provide your info to the customer service officer. Why? Because after every sentence, you will wait 10mins for a different customer service officer to reply and bring you to the next step. I encountered 5 different customers service officers(CSO) in that span of 60mins. Combining the worst chatbots and lazy human just reaffirmed your wise decision to terminate and switch telco.
Anyway, here's the answer you need on how to terminate Starhub Fibre Broadband.
The only way to terminate your starhub fibre broadband is to visit one of the 4 main Starhub shops:
1) Plaza singapura
2) Jurong point
3) Nex
4) Tampines
*Do note the last day of service is the day the below items are returned to Starhub. Your can't call or inform Starhub to termination the Fibre broadband on a particular date.
Bring the following:
1) ONT device + power adapter
2) Yellow colour optical fibre cable (Optional but better to bring)
3) Subscriber's NRIC
4) If terminating on behalf of someone, a hardcopy authorisation letter and NRIC of authorized person. Softcopy will not be accepted and neither will Starhub print for you.
No payment on the spot. Final bill will be sent via mail.
There is an admin charge for termination.
